Complaints
Complaints Policy – NextGenPharm.co.uk
At Next GenPharm, we are committed to providing safe, effective, and patient-centred care in line with GPhC standards. We aim to maintain the highest standards of service, but if you are unhappy with any part of our service, we want to know so we can put things right and continue to improve.
We handle all complaints professionally, confidentially, and in accordance with GPhC guidance and our internal governance procedures.
Our Commitment
- We treat every complaint seriously and aim to resolve it fairly and promptly.
- Your complaint will be acknowledged within 2 working days.
- We aim to issue a full response within 10 working days following a thorough investigation.
- If further time is needed, we will keep you informed and provide a revised timeframe.
- All complaints are recorded, reviewed, and used to inform service improvements and staff training.
How to Raise a Concern or Complaint
You can raise a complaint by contacting us via email or post:
Email: info@nextgenpharm.co.uk
Post:
NextGenPharm
7 Mulberry Way
South Woodford
London
E18 1EB
What to Include
To help us investigate and respond efficiently, please include:
- Your full name and date of birth
- A contact number or email address
- A clear description of your concern
- Any relevant dates or order numbers
- What outcome you would consider satisfactory
If You’re Not Satisfied With Our Response
If you are unhappy with our final response or how your complaint has been handled, you can escalate your concern to:
The General Pharmaceutical Council (GPhC)
Website: www.pharmacyregulation.org
Phone: 020 3713 8000
Your feedback is essential in helping us ensure that our services are safe, effective, and responsive to your needs. We appreciate your time in letting us know when something hasn’t met expectations.
